Draft — pending legal review. This page has not been approved by Privé Travels and is not in effect.
Privacy Policy
What personal data Privé Travels collects, why, who receives it and how long it is kept.
1. Who is responsible
Privé Travels LLC, a Michigan limited liability company ("Privé Travels", "we", "us") is responsible for the personal data described here. Questions and requests: concierge@privetravels.com. Postal address: [Operator input needed: postal address].
2. What we collect
Contact details: your name, email address and phone number.
Passenger details the airline needs to issue a ticket: [Operator input needed: passenger data collected]
Booking and payment records: what you booked, what you paid and the status of the booking, payments, cancellations and refunds. We do not receive or store your full card number or security code. The payment provider handles them.
Customer-service requests you send us, and the emails we send you.
Chat with Sofia: your conversation is kept in your browser, not on our servers. If you ask Sofia to pass the conversation to our team, we tell you before you submit that the transcript and the contact details you give are kept so the team can follow up, and we keep only what is needed for that.
Technical data needed to run the site securely, such as server logs and a session cookie that keeps your trip selection and checkout together.
3. Why we use it
To make and manage your booking with the airline, to take and refund payments, to answer your requests, to send booking and service emails, to prevent fraud and misuse, and to meet our legal and accounting obligations.
4. Who receives it
The airline operating your flight, and our booking partner, which passes your booking to the airline. The payment provider that processes your card. Our email and hosting providers. When you use the chat assistant, your messages are sent to the AI provider that generates Sofia's replies.
[Operator input needed: named service providers]
We do not sell your personal data.
5. How long we keep it
[Operator input needed: data retention periods]
Chat transcripts passed to our team: [Operator input needed: retention of chat hand-off transcripts]
6. Your rights
You can ask for a copy of your data, or ask us to correct or delete it, by writing to concierge@privetravels.com. Some records, such as those of completed payments, may have to be kept for legal or accounting reasons.
[Operator input needed: privacy laws and customer rights]
7. International transfers
[Operator input needed: international data transfers]
8. Cookies
The booking flow uses a session cookie that keeps your selection and checkout together. [Operator input needed: cookies and analytics]
9. Security
Staff access to booking and customer-service records requires authentication, and every administrative action is recorded. Never send card numbers or passwords by email or chat.