Cancellation and Refund Policy

1. The airline's fare rules decide what is possible

Whether a ticket can be cancelled, changed or refunded, and what it costs, is set by the airline's fare rules for the fare you bought. We show those conditions before you pay. Many low fares cannot be refunded.

2. Asking to cancel

Send a cancellation request from your booking page or write to concierge@privetravels.com. A request is not a cancellation. Nothing is cancelled until you confirm it.

When we receive your request, we get a current cancellation quote from the airline and tell you the exact amount you would get back, its currency and any fees. Airline quotes expire. If a quote expires before you confirm, we get a new one and show it to you before we cancel anything.

3. Asking to change a flight

At present our team handles changes by hand. We tell you the airline's change fee and any difference in fare before making a change, and nothing is changed without your agreement.

4. Refunds

Refunds go back to the payment method you used. The money the airline returns to us and the refund we pay to you are separate steps. We report a refund to you as completed only when the payment provider confirms it. Until then, your booking page shows it as pending.

Timing: [Operator input needed: refund timelines]

Privé Travels fees: [Operator input needed: refundability of Privé Travels fees]

5. When the airline changes or cancels your flight

[Operator input needed: airline schedule changes and cancellations]

6. Transportation rules

[Operator input needed: US DOT ticket-agent obligations]